Returns & Exchanges Policy

At Quality Surf Apparel, we want you to be completely stoked on your purchase. We understand that finding the perfect fit—especially with technical gear like wetsuits—is crucial for your performance in the water. If for any reason you are not 100% satisfied with your order from qualitysurfapparel.com, we are here to help make the return or exchange process as smooth as possible.

Please read the following policy carefully to understand how our returns process works.

🏄‍♂️ Our Philosophy: Satisfaction Guaranteed

We stand by the quality of the products we sell. However, we know that sizing can vary between brands and styles. Whether you ordered a wetsuit that feels too tight, boardshorts that are the wrong length, or you simply changed your mind, we accept returns on eligible items within a specific window from the date of delivery. Our goal is to ensure you have gear that fits right so you can focus on catching waves.

⏰ Return Window & Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: Requests for returns must be initiated within 30 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in the same condition that you received them. They must be in the original packaging with all tags attached.
  • Proof of Purchase: You must provide a valid receipt or proof of purchase (order number).

Important Note on Wetsuits:
Because hygiene is paramount, wetsuits must be tried on over suitable undergarments. We cannot accept returns on wetsuits that show signs of wear, such as:

  • Smells of salt water, chlorine, smoke, or body odor.
  • Sand, dirt, or wax stains inside or outside the suit.
  • Cuts, tears, or damage to the neoprene or stitching.
  • Removed or damaged hang tags.

🚫 Non-Returnable Items

Certain items are exempt from being returned due to their nature. These include:

  • Gift Cards: These are non-refundable.
  • Final Sale Items: Products marked as “Clearance,” “Final Sale,” or heavily discounted promotional items are sold as-is and cannot be returned or exchanged.
  • Personalized Items: Any gear customized specifically for you.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you need a different size or color, please initiate a standard return through your account dashboard on qualitysurfapparel.com. Once we process your return, you will be free to order the correct size. This method ensures you get the inventory you need before it sells out.

💰 Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed automatically to your original method of payment. Please keep in mind that it may take a few business days for your bank or credit card company to process and post the refund to your account.

📦 How to Initiate a Return

Starting a return is simple. Follow these steps:

  1. Log In: Visit qualitysurfapparel.com and log in to your customer account.
  2. Order History: Navigate to your “Order History” or “My Orders” section.
  3. Select Item: Find the order containing the item you wish to return and click “Return Item.”
  4. Reason: Select the reason for the return from the dropdown menu.
  5. Confirmation: Submit the request. You will receive a confirmation email with a Return Merchandise Authorization (RMA) number.

Please do not send your purchase back to the manufacturer. Returns sent without an RMA number or to an unauthorized address cannot be accepted.

📬 Shipping for Returns

When returning a product, please ensure it is packaged securely to prevent damage during transit. We recommend using a trackable shipping service, as Quality Surf Apparel is not responsible for items lost in transit during a return.

❓ Frequently Asked Questions

What if my wetsuit doesn’t fit?
We recommend consulting our size charts before ordering. However, if the fit isn’t right, as long as the suit hasn’t been surfed in and is in resalable condition (no smell, sand, or cuts), you can return it for a refund or exchange.

Can I return a gift?
Yes, if you have the order number or gift receipt, you can initiate a return. The refund will typically be issued to the original purchaser’s payment method, or store credit may be issued depending on the specific circumstances.

I received a damaged item. What should I do?
If your item arrived damaged or defective, please contact us immediately. We will prioritize resolving this issue for you, potentially offering a replacement or a full refund without the standard return restrictions.

Thank you for choosing Quality Surf Apparel. We appreciate your business and look forward to helping you get back in the water with the perfect gear.